Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and unopened, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Because we sell a food product, we cannot accept the return of any item that has been opened or used, for food-safety reasons.

How to start a return

Contact us at zach@yeastbakers.com to request a return. Items sent back to us without first requesting a return will not be accepted.

If your return is approved, we will send you instructions on how and where to send your package. Return shipping is at the customer's expense.

Returns should be sent to: 6421 N. Florida Ave D-1014, Tampa, FL 33604.

Damages and issues

Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

If your order was damaged in transit, send us photographs of the damaged items and packaging. We will file a claim with the carrier and replace the affected items at no charge to you — you do not need to pay return shipping in this case.

Exceptions / non-returnable items

We cannot accept returns on opened or used products, gift cards, or sale items.

Exchanges

The fastest way to get the item you want is to return the item you have (once the return is approved) and, separately, place a new order for the item you want.

European Union 14 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be unused and unopened, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at zach@yeastbakers.com.